If you are unable to login or see an “email or password incorrect” message, make sure that the email address you entered is the one that you registered for your edX account.
If you continue to see this message, you can select Need help signing in? below the password field, then select Forgot my password and enter the email address you used to sign up with edX to receive a password reset email. You’ll receive a password reset email from email@example.com.
If you entered your email address under Password assistance on the Need Help Logging in? form but have not received an email message with a link to reset your password, check for these common problems:
If you see a different error when trying to sign in, check for these common problems:
If you continue to have difficulty you may reach edX support by sending an email to firstname.lastname@example.org